Private by design.

Information we collect

We collect account and authentication details; optional profile details such as birthday, phone, location, biography, and social links; Family Space memberships and invitations; content you choose to save or share; support messages; device, session, security, and error information; browser storage; and optional analytics activity. Event locations are collected only when you add them. Google sign-in provides the profile information needed to authenticate you, not your Google password.

How we use and share it

We use information to operate Family Spaces, deliver content to authorized members, process photos and videos, support maps and event locations, protect accounts, provide support, improve reliability, measure public-site activity after consent, and comply with law. Service providers may process information for hosting, databases, storage, video, authentication, email, maps, security, analytics, support, and affiliate measurement where enabled.

We do not sell private Family Space content, use it for targeted advertising, build public follower profiles, or use family content to train a general-purpose AI model. Some Shop or partner links may involve affiliate relationships. As an Amazon Associate, Ohana Chat earns from qualifying purchases: when an amazon.com link in a post or chat message is opened, the app may add our Associates tag to the link. We do not share the contents of your posts or chats with Amazon to do this; Amazon may receive the usual information when you open its site.

Mixed-age families

Independent Ohana Chat accounts are limited to people age 13 or older. Parents and guardians may share content about younger children in a Family Space, but children under 13 may not create or manage independent accounts. Contact ceo@ohanachat.app for a parent or guardian request about a child’s information. We may verify identity and authority before acting.

Cookies, storage, and analytics

Necessary cookies and browser storage support sign-in, security, preferences, consent choices, drafts, and core operation. Optional public-site analytics load only after consent. If allowed, analytics uses IP anonymization and disables advertising personalization. Use Manage analytics to reopen the consent control. We do not intentionally send private Family Space posts, photos, or message text in analytics events.

Photos, video, and location

Photos are resized and converted into optimized copies; processed JPEGs have embedded location metadata removed, and untouched originals are not retained in the normal processing path. Video may use signed or access-controlled playback. Event locations are stored only when you choose to add them.

Retention and deletion

Account and profile information is retained while the account is active and removed or de-identified when deletion completes, except for limited security, fraud-prevention, legal, or audit records. Shared posts, comments, photos, videos, events, recipes, journals, and relationships may remain for authorized family members until an owner removes them. Sessions and security records are kept for the active session or the shorter period needed for security and audit. Support and story-submission messages are kept as long as needed to respond, document permissions, resolve disputes, and maintain reasonable business records.

Account deletion happens right away and can’t be undone. Private profile and sign-in data are removed; shared content may remain under “Former Member,” and backups or legal holds may take longer to expire.

How to delete your account

In the Ohana Chat app, open Profile, scroll to the bottom, tap Delete Account, type DELETE, and confirm with your password (or with Apple or Google if that is how you sign in). On the website, use your account settings. Your account is deleted right away and this can’t be undone. If you are the only admin of a Family Space with other members, the longest-standing adult member becomes its admin; a Family Space with no one else in it is removed. You can also email ceo@ohanachat.app and we will help. If you signed in with Apple, we also revoke that sign-in when your account is deleted.

Security and incident response

We use reasonable safeguards including encrypted transport, protected cookies, password hashing, access checks, rate limiting, CSRF protections, and media-processing safeguards. No service can guarantee absolute security. Report privacy or security issues to ceo@ohanachat.app; we will provide legally required incident notices through the required channel and timeframe.

Your choices and rights

Depending on applicable law, you may request access, correction, deletion, portability, restriction, objection, or information about processing. You may also have rights relating to sale or sharing, targeted advertising, profiling, or sensitive information. Email ceo@ohanachat.app with the request type and the account or Family Space involved. We may verify identity, parent or guardian authority, or an authorized agent. We will not discriminate against you for exercising a right and will explain any required appeal process.

Public stories and testimonials

Stories emailed to story@ohanachat.app are submissions for possible publication, not automatically public Family Space posts. We will seek the permissions needed to publish a story, name, photograph, or other media, including appropriate permission from a parent or guardian for a minor. A separate release may explain attribution, editing, publication channels, and future-publication withdrawal.

Service providers and transfers

Ohana Chat is currently offered in the United States. The active production deployment may use more than one infrastructure provider. We maintain a current vendor and data-processing inventory and will provide provider details on request. When you search for a GIF in chat, your search words are sent to GIPHY to return results; this is not offered to accounts under 18. Some providers may process information in other countries; where required, we use appropriate transfer safeguards.